Our Beliefs
You cannot beat the markets by guessing tomorrow’s news.
A structured investment approach will add value with a higher reliability and confidence level than one based on guessing.
We diversify across global markets based on our clients’ situations and needs, buying funds that are low-cost, tax-efficient and have a proven track record of success.
Our Process
We are fiduciaries, all the time.
We use a fiduciary process to create your plan and build your investment portfolio using exchange-traded funds (ETFs) and mutual funds from Avantis, Dimensional Fund Advisors, Vanguard, iShares, and other funds that make the grade.
We monitor your investments to make sure they stay aligned with your needs and goals. We make the necessary changes, so you don’t have to.
Services
We use our experience and insight to follow a fact-based global approach that works in good times and bad to give you the peace of mind you deserve.
We give you the tools you need to live a hassle-free life – the good life! Let your money work as hard as you do.
We have a history of success with an unwavering commitment to you.
You are in control. You will be financially secure.
Client Service Associate | Full-time position
Job Description
Main duties will include all administrative/reception and operational support for the client relationship management team. This position requires on-site presence in the office.
Summary Review of Core Responsibilities:
- General daily duties–
- Distribution & logging in of mail including client checks, forms and other received and process according to current procedure to include scanning, filing, task update notification to our team.
- Daily – Previous day transaction review\confirmation and summary email to YWM Team.
- Responsible for review of Custodian(s) Alert Notification and status of pending service requests while updating internal CRM system task status and team notification.
- Population of new account/groups data and data maintenance of existing accounts in Tamarac portfolio accounting system.
- Follow through cost basis entry at custodian and in Tamarac Reporting.
- Review the Tamarac reconciliation reports (missing cost basis, missing or closed accounts) posted to FTP site by Tamarac team and take any action as necessary.
- Download any documents uploaded to Electronic FTP Shared Folders per email notification and save per current processes and notify appropriate team members.
- Shred any documents before leaving the office for the day.
- Reception |Answer phones & Central Scheduling
- route calls | take messages and distribute to proper team members.
- Kick-off Central Scheduling for client-prospect scheduled appointment type automated workflow email and text confirmations.
- Operational Support for Maintenance & Forms:
- To include preparation of Client Agreements, Investment Policies, and Rollover Suitability forms. Preparation of as assigned client new account and maintenance forms/ digital envelopes with various custodians, as assigned by the team to include the creation of Shared Folders for the clients/contacts to upload supporting materials or to upload forms for signature.
- Review of investment accounts in preparation for client appointments (i.e. missing beneficiaries, trusted contacts, etc.) and the preparation of those maintenance forms.
- Custodian Liaison – preparation of forms, processing, and follow-up on submission of service requests, alerts and notifications in a timely manner or fact checking as required so that the team can communicate status with clients.
- Research various client account requests as assigned.
- Processing of client Money Movement, rollover requests between client accounts as assigned per current procedure.
- Acquired Specialty: assistance as assigned.
Other Duties and Responsibilities
- Scanning and e-filing of documents according to procedures for all above core responsibilities and documentation in current contact management system history any action taken involving a client, influence center or vendor and any necessary follow-up.
- Other administrative support and projects\duties as assigned.
Qualifications:
- At least 3-5 years of Financial or Business Experience Preferred
- Candidate MUST demonstrate consistency, accuracy and be detail oriented. Having strong organizational, proof-reading, and strong technical skills are a must for this position as well as being a self-starter and recognizing opportunities to complete tasks to help the team operate efficiently.
- Experience in an investment firm desired and familiarity and experience in working with custodian platforms such as TD Ameritrade, Charles Schwab, Fidelity Investments, or other platforms.
- Strong Technical skills with the ability to create spreadsheets and MS Word Templates that include tables and other form fill capabilities; thorough and organized.
- Team player, collaborative, able to work with team.
- Desire/ability to work successfully in a small company environment.